Privacy Policy

1. Information We Collect

At Dailylottoplus, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our sports betting analysis platform and related services.

Personal Information

We collect information you provide directly to us, including:

• Account registration details (username, email address, password)
• Profile information (betting preferences, favorite sports, experience level)
• Communication data (messages, support inquiries, feedback)
• Payment information (billing details, transaction history)
• Identity verification documents as required by Australian regulations
• Betting patterns and analysis preferences

Automatically Collected Information

When you use our platform, we automatically collect certain information:

• Device information (type, operating system, browser, IP address)
• Usage data (pages visited, features used, time spent)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies
• Log files and analytics data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you effectively.

Service Provision

• Creating and managing your Dailylottoplus account
• Providing personalized betting analysis and recommendations
• Processing subscription payments and managing billing
• Delivering expert tips and betting strategies tailored to your interests
• Generating performance reports and tracking your betting success

Communication and Support

• Sending important account notifications and service updates
• Responding to customer support inquiries and feedback
• Providing technical assistance and troubleshooting
• Delivering marketing communications (with your consent)
• Sending educational content about responsible gambling

Platform Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features and analytical tools
• Conducting research on betting trends and market analysis
• Ensuring platform security and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances outlined below.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and data storage providers
• Payment processing companies for subscription management
• Analytics and performance monitoring services
• Customer support and communication tools
• Security and fraud prevention services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with Australian gambling and financial regulations
• Respond to legal processes, court orders, or government requests
• Protect our rights, property, or safety, and that of our users
• Investigate potential violations of our terms of service
• Cooperate with law enforcement agencies when necessary

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity under the same privacy protections outlined in this policy.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Technical Safeguards

• 256-bit SSL encryption for all data transmissions
• Secure cloud infrastructure with regular security audits
• Multi-factor authentication for account access
• Regular penetration testing and vulnerability assessments
• Encrypted database storage with access controls
• Real-time monitoring for suspicious activities

Operational Security

• Limited employee access to personal data on a need-to-know basis
• Regular security training for all staff members
• Incident response procedures for potential data breaches
• Regular backups and disaster recovery protocols
• Compliance with Australian Privacy Principles (APPs)

5. Your Privacy Rights

Under Australian privacy laws, you have certain rights regarding your personal information that we are committed to upholding.

Access and Correction

• Request access to the personal information we hold about you
• Correct inaccurate or incomplete information in your account
• Update your betting preferences and communication settings
• Download a copy of your data in a portable format
• Request deletion of your account and associated data

Communication Preferences

• Opt out of marketing communications at any time
• Customize the types of betting tips and analysis you receive
• Control push notifications and email frequency
• Manage cookie preferences through your browser settings

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format. This includes your betting history, preferences, and account information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal obligations.

Retention Periods

• Active account data: For the duration of your membership plus 7 years
• Betting analysis and recommendations: 5 years for service improvement
• Payment and billing information: 7 years as required by tax regulations
• Communication records: 3 years for customer service purposes
• Marketing data: Until you opt out or 2 years of inactivity
• Technical logs: 12 months for security and troubleshooting

Secure Deletion

When retention periods expire or you request deletion, we securely remove your personal information using industry-standard data destruction methods to ensure it cannot be recovered.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform and provide personalized betting analysis.

Types of Cookies

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand how you use our platform
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into user behavior and platform performance
• Marketing cookies: Deliver relevant content and advertisements

Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some functionality of our platform, particularly personalized betting recommendations.

8. International Data Transfers

While Dailylottoplus primarily operates within Australia, some of our service providers may be located overseas. We ensure appropriate safeguards are in place for any international data transfers.

Transfer Safeguards

• Standard contractual clauses approved by the Australian Privacy Commissioner
• Adequacy decisions for countries with equivalent privacy protections
• Binding corporate rules for multinational service providers
• Regular audits of overseas service providers' privacy practices
• Data processing agreements with specific security requirements

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through appropriate channels.

Notification Methods

• Email notification to your registered email address
• Prominent notice on our platform homepage
• In-app notifications for mobile users
• Updated "Last Modified" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: 1800 BET-PULSE (1800 238 785)
• Online: Through our customer support system
• Office Hours: Monday to Friday, 9:00 AM - 6:00 PM AEST

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.